Managed Services

Managed Services

Given the lightening speed of business today, downtime or systems being unavailable is not an option. To this end, Idealsource and Dell are strategically partnered to offer Managed Services to the marketplace.

Idealsource and Dell will proactively monitor your systems, servers and networks to identify problems and address them before they cause downtime for your business. Idealsource & Dell ProManage-Managed Services offers Alert service levels which will assure that if something is wrong, you will be the first person to know it. Our offer goes a step further; it will remotely fix the problem for you. Additionally, our management offer can do it all – maintain your entire IT environment, plus provide the employee help desk support you need. Following are the benefits of this service:

  • Less Downtime – 24/7/365 remote monitoring of your PCs, servers, and networks.
  • Faster problem resolution – Remote problem resolution getting back to business quicker. Our support can come to the site quickly to resolve the problem.
  • End user support – We can help answer end users requests 24/7.
  • Affordable pricing – No capital investments required and you can pay based on subscription based program.
  • Local Support – Local technicians are in your area and work and ensure the personal service.
  • Flexible Terms of Use – No long term contracts means you can easily change your level of service to consistently meet needs of your business.